Help & Support

Welcome to the Rwad Help Center – we’re here to assist you with anything related to our platform, services, or app usage.

📱 How Can We Help You?

Below are common topics users ask about. Click a category or reach out to us directly for personal support.

🔧 Service Booking

Q: How do I book a service?
A: Choose a service from the home page or service list, select a provider, pick a date/time, and confirm your booking.

Q: Can I cancel or reschedule a booking?
A: Yes. Go to “My Bookings” in your account, and you’ll see options to cancel or reschedule, subject to the provider’s policy.

💳 Payments

Q: What payment methods are accepted?
A: We support secure online payments by credit card, debit card, and some local wallets.

Q: I was charged incorrectly – what do I do?
A: Contact us immediately with your booking number, and we’ll investigate and assist with a refund if applicable.

🧰 Service Providers

Q: Who are the professionals listed on Rwad?
A: All professionals are verified and rated by other users. You can view each provider’s profile and reviews before booking.

Q: I had an issue with a service provider.
A: Please report it via your booking history or contact support directly – we take service quality seriously.

📱 App & Account

Q: I forgot my password. What now?
A: Use the “Forgot Password” link on the login screen to reset it.

Q: How do I delete my account?
A: Email us at info@rwad.co.il with your request, and we’ll handle it within 3 business days.

🛠️ Technical Support

Having issues with the app or website?
Try the following:

• Ensure you’re using the latest app version

• Restart the app or clear your browser cache

• Try a different internet connection

Still stuck? Reach out to us anytime.

📞 Contact Us

Need help right now? We’re happy to assist.

📧 Email: info@rwad.co.il
📞 Phone: 052-8713119
🕒 Support Hours: Sunday–Thursday, 9:00 AM – 6:00 PM