Refund Policy

Effective Date: 3/4/2024
Last Updated: 6 /1/2025

At Rwad, we strive to ensure that every customer is satisfied with the services booked through our platform. This Refund Policy outlines the conditions under which refunds may be issued.

1. Eligibility for Refunds

Refunds may be issued in the following cases:

• Service not delivered due to provider no-show or cancellation.

• Incomplete or poor-quality service, after proper review by Rwad.

• Incorrect charges or overbilling due to technical or human error.

Refunds are only considered if a complaint is submitted within 24 hours after the scheduled service time.

2. Non-Refundable Situations

You may not be eligible for a refund if:

• The service was completed as agreed.

• You canceled the booking outside the allowed cancellation window.

• You provided inaccurate or incomplete booking details that affected service delivery.

• You failed to be present at the agreed time and location without prior notice.

3. How to Request a Refund

To request a refund, please contact our support team with:

• Your booking ID

• The reason for the refund

• Any supporting details or photos, if applicable

📧 Email: info@rwad.co.il
📞 Phone: 052-8713119

4. Refund Process

• Once your request is received, we will investigate and respond within 3 business days.

• Approved refunds will be issued back to the original payment method within 7–10 business days, depending on your bank or payment provider.

5. Disputes

If you’re not satisfied with the resolution, you may request further review. Rwad’s decision after the final review will be considered binding.

6. Policy Changes

We may update this Refund Policy from time to time. All changes will be posted on this page with a new “Last Updated” date.

Need help or have a concern? Please reach out to our support team anytime.